The System of Action for Care Delivery
Execute Work. Route Responsibility. Generate Evidence. Close Loops.
MahCare AI is not another record system. It sits between clinical record systems and frontline execution — turning plans into tracked, evidenced, and completed work.
Referral & Intake
From first contact to accepted case — structured, tracked, and accelerated.
- Capture from forms, portals, APIs, CSV imports, call-centre workflows, and manual entry
- Pipeline states: received, enriched, triaged, accepted, scheduled, converted
- AI-assisted intake extraction and triage suggestions
- Eligibility, coverage, and service-area checks
- Waitlists with ranking, contact attempts, and automatic refill
- Campaign attribution and conversion funnel analytics
Scheduling & Visit Operations
Appointments, field visits, and resource capacity — optimised end to end.
- Appointments, visit windows, group sessions, virtual slots, and field visits
- Resource capacity management for staff, rooms, devices, and vehicles
- Mobile-first visit execution with offline completion, note capture, and deferred sync
- No-show, cancellation, reschedule, and waitlist refill handling
- Self-service booking with configurable guardrails
- Route and day-plan views for community and home-care teams
- AI-powered schedule optimisation
Episodes, Care Plans & Work Orchestration
Unified work management — from inbox to intervention to outcome.
- Unified work inbox for tasks, escalations, approvals, and AI review items
- Configurable queues: pull, push, round-robin, priority, and skill-based routing
- Versioned care-plan templates with goals, interventions, and scheduled reviews
- Pathway definitions that emit tasks, forms, reminders, and alerts
- SLA policies with breach prediction, escalation ladders, and holiday calendars
- Bulk operations, macros, keyboard actions, and saved views
Medications & Pharmacy Coordination
Safe medication workflows from reconciliation to administration — with hard safety boundaries.
- Medication catalog with UK (dm+d) and US (RxNorm/NDC) terminology
- Reconciliation at referral, start-of-care, review, transfer, and discharge
- Administration, omission, refusal, and delay tracking with reason codes
- Refill, adherence, and pharmacy follow-up tasking
- Patient-facing medication views and reminders
Observations, Assessments & Risk
Structured data capture, threshold monitoring, and escalation workflows.
- Structured observations, device measurements, and patient-reported inputs
- Versioned assessment templates for intake, clinical review, risk, and discharge
- Threshold, deterioration, and trend rules for automated alerts
- Remote monitoring ingestion and asynchronous review workflows
- AI-assisted triage suggestions with mandatory human review
Communications & Patient Engagement
Multi-channel orchestration with context — not just notifications.
- Secure messaging linked to patient, episode, appointment, and task context
- Channel orchestration: app, SMS, email, voice, and letter with fallback rules
- Campaign and broadcast patterns with audience logic
- Preference centre: language, channel, accessibility, proxy, and quiet hours
- Contact-centre workflows: call queues, scripts, and callbacks
- Reply triage, sentiment cues, and automatic conversion to tasks
- Smart template management with approval lifecycle
North-Star Journeys
Eight end-to-end journeys that define success — each measured by a clear operational outcome.
Referral to first contact
Reduced time-to-first-contact
Care-plan execution
Higher pathway adherence
Medication coordination
Fewer medication misses
Abnormal observation escalation
Faster time-to-action
Visit execution
Lower admin time
Patient engagement loop
Higher digital delivery rates
Prior auth and revenue prep
Faster submission turnaround
Compliance response
Hours not days