Terms of Service

1. Parties and Scope

These Terms of Service ("Terms") govern your access to and use of the ITLOX corporate website at itlox.com and any service or product supplied to you directly by an ITLOX group company under these Terms. In these Terms "ITLOX" means ITLOX, Inc., a corporation incorporated in the State of Delaware, USA, which is the parent company of the ITLOX group and the current holder of the group's intellectual property, together with ITLOX LTD, a company incorporated in England and Wales (company number 16587309, registered office 167-169 Great Portland Street, London W1W 5PF), which provides development, support and operational services to the group. The ITLOX company that contracts with you is identified in your order, quotation or signed agreement.

These Terms apply to:

• The ITLOX corporate website (itlox.com) and all associated pages
• Products and services supplied to you directly by an ITLOX group company under these Terms, including Total Print Hub and other ITLOX-owned products that are not operated by a separate group company

Order of precedence. In the event of conflict, the documents forming this agreement take precedence in the following order: (1) an enterprise agreement executed by both parties; (2) the Data Processing Agreement, in respect of the processing of personal data only; (3) the Service Level Agreement, in respect of availability, support and service credits only; (4) the Acceptable Use Policy; (5) the Refund and Cancellation Policy; (6) these Terms; (7) all other policies.

2. Eligibility and Account Registration

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use any ITLOX service. If you are accessing services on behalf of a business entity, you represent and warrant that you are duly authorised to bind that entity to these Terms and that the entity's use of the services does not violate any applicable law.

You are responsible for maintaining the confidentiality of any account credentials, access tokens, and API keys. You must notify us immediately at security@itlox.com of any unauthorised access to your account. We are not liable for any loss resulting from unauthorised account use where you failed to notify us promptly.

You must provide accurate, current, and complete registration information. We reserve the right to suspend or terminate accounts where false or misleading information is provided.

3. Subscriptions, Billing, and Renewal

Where an ITLOX group company supplies a service to you on a subscription basis under these Terms, the following applies. Subscriptions for products operated by another group company — for example AegisWire VPN, supplied by AegisWire, Inc. — are governed by that company's own terms:

3.1 Billing Cycles and Renewal

• Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before the renewal date
• We will attempt to charge the payment method on file on or before the renewal date
• You authorise us to charge the applicable subscription fee on a recurring basis until you cancel
• We may change the price of your subscription no more than once in any 12-month period, and only to reflect a change in our costs of providing the service, in tax, or in third-party charges we depend on. We will tell you at least 30 days before any change takes effect. You may cancel at any time before it takes effect and we will refund any prepaid fees covering the period after cancellation. If you do not cancel, the new price applies from your next renewal

3.2 Failed Payments

• If a payment fails, we will retry the charge according to our billing retry schedule
• Access to Subscription Services may be suspended after 7 days of non-payment
• We will notify you of payment failures via the email address registered on your account
• You remain liable for all amounts accrued prior to suspension

3.3 Taxes

All fees are exclusive of applicable taxes unless stated otherwise. You are responsible for all taxes, levies, or duties imposed by applicable law. UK customers will have VAT applied where required. EU customers will have applicable VAT or equivalent consumption taxes collected.

3.4 Chargebacks and Payment Disputes

Please contact us at billing@itlox.com before raising a chargeback or payment dispute — most billing issues are resolved within two business days. Where a business customer raises a dispute we may suspend access to the affected service while it is investigated. Nothing in this clause affects the statutory rights of a consumer, including the right to raise a dispute with their card issuer.

4. Refunds and Cancellations

Please refer to our Refund and Cancellation Policy for full details. In summary:

• AegisWire VPN consumer plans: 7-day money-back guarantee for first-time subscribers; no refund thereafter for the current billing period
• Enterprise plans and custom contracts: Governed by the enterprise agreement; generally no refunds on committed periods
• Annual plans: see the Refund and Cancellation Policy for the applicable refund window and eligibility. Where this summary and that policy differ, the Refund and Cancellation Policy applies
• Non-refundable items: Setup fees, enterprise onboarding, and usage-based charges are non-refundable

UK consumers: nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or applicable consumer protection legislation.

5. Acceptable Use

Your use of all ITLOX services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You must not use any ITLOX service to violate applicable law, conduct cyberattacks, distribute malware, circumvent access controls, engage in illegal surveillance, infringe third-party intellectual property rights, or reverse engineer ITLOX products. The full list of prohibited conduct is set out in the Acceptable Use Policy.

6. AI-Generated Content and Synthetic Data

RadMah AI and other ITLOX products may incorporate artificial intelligence, machine learning models, or automated data generation. The following applies to all AI-related outputs and synthetic data:

• No warranty of accuracy: AI-generated outputs are probabilistic. They may contain errors, omissions, inaccuracies, or outputs that appear plausible but are incorrect. ITLOX makes no warranty as to the accuracy, completeness, or fitness for purpose of any AI-generated output
• Human verification required: You must independently verify all AI-generated outputs before using them in any decision-making, operational, clinical, regulatory, legal, financial, or engineering context
• No professional advice: AI outputs do not constitute legal, medical, financial, engineering, or regulatory advice. You are solely responsible for how you use AI-generated content
• Training data liability: You are responsible for ensuring any data you submit for model training or processing complies with applicable data protection, intellectual property, and confidentiality laws
• Synthetic data risk: Synthetic datasets are not guaranteed to be free of statistical artefacts. You must validate synthetic outputs for your specific use case
• Regulatory compliance: Deployment of AI outputs in regulated sectors (healthcare, finance, critical infrastructure) is your sole responsibility. ITLOX does not provide regulatory clearance or approval

7. Intellectual Property

7.1 ITLOX Intellectual Property

All software, algorithms, models, documentation, trademarks, logos, trade names, website content, and other materials owned or licensed by ITLOX are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms do not grant you any ownership interest except as expressly stated.

7.2 Licence to Use Services

Subject to your compliance with these Terms and payment of applicable fees, ITLOX grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the services for your own internal business or personal purposes only. This licence does not include the right to copy, modify, create derivative works, sell, sublicense, or commercially exploit any ITLOX service except as permitted in a separate written agreement.

7.3 Your Content and Data

You retain ownership of data, content, and materials you submit to ITLOX services ("Your Content"). By submitting Your Content, you grant ITLOX a limited, worldwide, royalty-free licence to process, store, transmit, and use Your Content solely as necessary to provide the services to you.

7.4 Feedback

If you provide feedback or suggestions regarding ITLOX services, you grant ITLOX a perpetual, irrevocable, royalty-free right to use and incorporate that feedback without any obligation to you.

8. Account Suspension and Termination

8.1 Termination by You

You may terminate your account at any time by contacting legal@itlox.com or through your account management portal. Termination takes effect at the end of the current billing period unless you have a right to an immediate refund under applicable consumer law or our Refund Policy.

8.2 Termination or Suspension by ITLOX

We may suspend or terminate your access immediately only where: you have seriously breached these Terms or the Acceptable Use Policy; we have reasonable grounds to believe your account is being used for fraudulent or illegal activity; continued provision would expose ITLOX or third parties to legal liability; or we are required to do so by law or court order. For any other breach, including non-payment, we will give you notice and a reasonable opportunity to put it right before we suspend or terminate.

Statement of reasons and appeal. If we suspend, terminate or restrict your account we will send you a written statement of reasons no later than the time the measure takes effect, identifying the measure and its scope and duration, the facts we relied on, whether automated means were used to detect or decide the matter, and the contractual or legal ground relied on — unless the law prevents us from telling you. You may appeal to legal@itlox.com and we will respond within 14 days. Where we terminate, we will refund prepaid fees for the unused period unless your breach caused us loss.

8.3 Repeat Infringers

ITLOX will terminate, in appropriate circumstances, the accounts of subscribers and account holders who are repeat infringers of copyright. We record every takedown notice we receive that identifies an account. An account that is the subject of three or more notices that are not withdrawn or successfully counter-notified within any 12-month period will be terminated, and we may terminate sooner in cases of egregious or wilful infringement. See our DMCA and IP Notice.

8.4 Effect of Termination

On termination: your licence ends immediately; you must cease all use of ITLOX software and services; provisions that by their nature survive termination (intellectual property, limitation of liability, indemnification, governing law) remain in effect.

9. Service Availability and Changes

We strive to provide reliable services but make no guarantee of uninterrupted or error-free operation. Services may be unavailable due to scheduled maintenance, emergency maintenance, third-party outages, or events beyond our reasonable control. We reserve the right to modify, update, suspend, or discontinue any feature or service at any time with reasonable notice where practicable. We are not liable for service unavailability except as expressly set out in a separate Service Level Agreement. No SLA is implied by use of the ITLOX website or marketing materials.

10. Third-Party Services

ITLOX services may integrate with or depend on third-party services. We are not responsible for the availability, accuracy, legality, or reliability of any third-party service, any data loss or security breach caused by a third-party service, or changes to third-party APIs that affect ITLOX functionality. Your use of third-party services is governed by their respective terms and privacy policies.

11. Security Responsibilities

While ITLOX products are designed with security as a core engineering principle, no technology guarantees absolute security. You are responsible for your own security posture, including access controls, credential management, and endpoint security. ITLOX is not liable for security incidents caused by your misconfigurations or vulnerabilities outside ITLOX's control. AegisWire VPN reduces but does not eliminate all privacy risks; it does not make you anonymous or protect against social engineering. You must report security vulnerabilities in ITLOX products responsibly to security@itlox.com and not exploit them.

12. Disclaimer of Warranties

If you are a consumer: we will supply the service with reasonable care and skill, and any digital content we supply will be of satisfactory quality, fit for any purpose you told us about before buying, and as described. Nothing in this section affects those rights, and the disclaimer in the following paragraph does not apply to you.

If you are a business customer: to the fullest extent permitted by applicable law, ITLOX provides all services on an "as is" and "as available" basis without warranty of any kind. We expressly disclaim all warranties, whether express, implied, statutory or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, error-free operation, or accuracy of any content or AI-generated output.

Nothing in these Terms excludes or limits warranties that cannot be excluded under applicable law. UK consumers retain all rights available under the Consumer Rights Act 2015.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• Business customers: ITLOX's total aggregate liability arising from or related to these Terms or any ITLOX service shall not exceed the greater of: (a) the total fees paid by you to ITLOX in the 12 months immediately preceding the event giving rise to the claim, or (b) £100
• Consumers: this limit does not apply to our liability under sections 34 to 37, 42 to 46 or 49 to 57 of the Consumer Rights Act 2015, including our liability to compensate you if defective digital content we supply damages your device or other digital content. For consumers, our liability for foreseeable loss caused by our breach or negligence is not capped by this section
• ITLOX shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages including loss of revenue, profit, business, goodwill, data, or anticipated savings, even if advised of the possibility of such damages
• ITLOX shall not be liable for loss or damage caused by: third-party service failures, use of AI-generated outputs without independent verification, your misconfigurations, force majeure events, or actions taken in reliance on inaccurate information you provided

Nothing excludes ITLOX's liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any matter that cannot lawfully be excluded under applicable law.

14. Indemnification

This section applies only if you are using the services in the course of a business. If you are a consumer, you are not required to indemnify us; you remain responsible under the general law for loss you cause us by breaking these Terms.

Business customers agree to indemnify, defend, and hold harmless ITLOX and its officers, directors, employees, contractors, agents, licensors, and successors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from: your violation of these Terms or the Acceptable Use Policy; your use or misuse of any ITLOX service; Your Content; your violation of any applicable law or third-party right; or your reliance on AI-generated outputs without appropriate independent verification.

15. Force Majeure

ITLOX shall not be in breach of these Terms, nor liable for any delay or failure to perform any obligation, to the extent that such failure results from events beyond our reasonable control, including: acts of God, natural disasters, pandemic or epidemic, governmental actions, war, terrorism, civil unrest, industrial disputes, power outages, internet infrastructure failures, supply chain disruptions, or acts of third-party service providers. Our obligations will be suspended for the duration of the force majeure event and we will make reasonable efforts to notify you and resume normal service as soon as practicable.

16. Data Protection and Privacy

Our collection and processing of personal data is governed by our Privacy Policy, which forms part of these Terms. For enterprise customers requiring ITLOX to process personal data on their behalf as a data processor, please refer to our Data Processing Agreement. We process personal data in accordance with UK GDPR, the Data Protection Act 2018, and applicable international data protection laws.

17. Modifications to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting updated Terms with a new "Last updated" date and, for material changes affecting Subscription Services, by emailing the address registered on your account with at least 30 days notice. Your continued use of ITLOX services after the effective date constitutes your acceptance. If you do not accept revised Terms, you must cease using the services before the effective date.

18. Governing Law and Dispute Resolution

These Terms and any disputes arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that: nothing prevents ITLOX from seeking urgent equitable relief in any jurisdiction; EU consumers may bring claims before courts in their EU member state of habitual residence; and UK consumers retain the right to bring claims before UK courts under applicable consumer law.

Before initiating formal legal proceedings, please contact legal@itlox.com to seek resolution. We will make reasonable efforts to resolve disputes informally within 30 days of notice.

19. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, Refund Policy, and any applicable enterprise agreement, constitute the entire agreement between you and ITLOX with respect to the services
• Severability: If any provision is found invalid or unenforceable, the remaining provisions continue in full force
• No Waiver: Failure to enforce any provision shall not constitute a waiver of our right to enforce it later
• Assignment: You may not assign your rights without our prior written consent. We may assign our rights to any affiliate, successor, or purchaser of our business
• Notices: Legal notices to ITLOX must be sent to legal@itlox.com
• Language: These Terms are in English. In any inconsistency between an English version and a translation, the English version prevails

20. Contact Information