Cookie Policy
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and collect information about how you interact with the site. ITLOX uses cookies and similar technologies (including local storage and session storage) on the itlox.com website.
This Cookie Policy explains which cookies we use, why we use them, and how you can manage your preferences. It should be read together with our Privacy Policy.
2. Legal Basis for Cookie Use
Under UK GDPR and the Privacy and Electronic Communications Regulations 2003 (PECR):
- Strictly necessary cookies do not require your consent — they are strictly necessary for the provision of the service you have requested (PECR Regulation 6(4) exemption)
- All other cookies (analytics, functional, marketing) require your freely given, specific, informed, and unambiguous consent before they are set. We obtain this consent through our cookie consent banner on your first visit
- You may withdraw consent or change your preferences at any time using the Cookie Settings link in our footer
3. Categories of Cookies We Use
3.1 Strictly Necessary Cookies
Essential for website functionality. Cannot be disabled as they are required for the site to operate. No consent required.
| Cookie Name | Purpose | Provider | Duration |
|---|---|---|---|
| CookieConsent | Stores your cookie consent choice so you are not re-prompted on every visit | Cookiebot (Usercentrics A/S) | 12 months |
3.2 Analytics Cookies
Help us understand how visitors interact with our website. Consent required. Set only after you accept analytics cookies in our consent banner.
| Cookie Name | Purpose | Provider | Duration |
|---|---|---|---|
| _ga | Distinguish unique users for Google Analytics | Google Analytics | 2 years |
| _ga_[ID] | Store and count pageview sessions | Google Analytics | 2 years |
| _gid | Distinguish users (expires quickly) | Google Analytics | 24 hours |
3.3 Functional Cookies
Current status: ITLOX does not currently set functional or preference cookies on itlox.com. If we introduce these in the future, we will update this policy and obtain your consent before setting any such cookie.
3.4 Security and Anti-Spam
Our contact and partner application forms are protected by Google reCAPTCHA v3, which stores data on your device to distinguish human visitors from automated abuse. This is used only on pages containing a form.
| Technology | Purpose | Provider | Pages |
|---|---|---|---|
| reCAPTCHA v3 | Detects automated form submissions and spam. Subject to the Google Privacy Policy and Terms of Service. | Google LLC | /contact, /partner-apply |
3.5 Marketing and Targeting Cookies
Current status: ITLOX does not currently set marketing or targeting cookies on itlox.com. If we introduce these in the future, we will update this policy, add a new consent category to the cookie banner, and obtain your explicit consent before setting any such cookies.
4. How to Manage Your Cookie Preferences
Cookie Consent Banner
On your first visit to itlox.com, our cookie consent banner allows you to:
- Accept all cookies
- Reject all non-essential cookies
- Customise your preferences by category
Strictly necessary cookies are always active. You can change your preferences at any time using the Cookie Settings link in our website footer.
Browser Controls
You can also manage cookies directly through your browser settings. Note that blocking all cookies may affect website functionality.
Settings → Privacy and Security → Cookies and other site data
Options → Privacy & Security → Cookies and Site Data
Preferences → Privacy → Manage Website Data
Settings → Cookies and site permissions
Third-Party Opt-Outs
Google Analytics: tools.google.com/dlpage/gaoptout
EU online advertising choices: youronlinechoices.eu
US online advertising choices: optout.aboutads.info
5. Third-Party Cookies
Some cookies on our site are set by third-party providers (e.g. Google Analytics). We do not control these third parties' cookie practices. We only permit third-party analytics cookies where you have given consent, and we have agreements with these providers governing their use of your data. We are not responsible for the content of third-party privacy policies.
6. Cookie Retention Periods
- Session cookies: Deleted automatically when you close your browser
- Persistent cookies: Remain on your device for their defined duration (as set out in Section 3)
- Consent record cookie: Retained for 1 year from the date of your consent choice
- You may delete persistent cookies at any time through your browser settings
7. Changes to This Policy
We may update this Cookie Policy when we change the cookies we use, in response to changes in law or regulatory guidance, or for other operational reasons. We will post the updated policy with a new "Last updated" date. If we add new non-essential cookie categories, we will request fresh consent before setting them.
8. Contact Us
ITLOX LTD
Privacy enquiries: privacy@itlox.com
Data protection enquiries: dpo@itlox.com
167-169 Great Portland Street, London W1W 5PF, England